FAQ

01
How long does shipping take?

Standard shipping takes 3-7 business days (US) and 7-14 business days (international). Express shipping (1-3 days US) is available for an extra fee. Free shipping is available on orders over $50.​

02
How do I know if a product fits my vehicle?​

Each product page includes compatibility information. You can use our vehicle selector tool or contact our support team for assistance in finding the right fit for your car make, model, and year.​

03
Do you offer product warranties?​

Yes! Most of our products come with manufacturer warranties. Warranty terms vary by product and manufacturer. Please check individual product pages for specific warranty information.​

04
Can I change or cancel my order after placing it?​

Orders can be modified or canceled within 12 hours of placement. Contact our support team via email or phone with your order ID to request changes. Once shipped, orders cannot be canceled but can be returned.​

05
What is your return policy?​

Unopened, unused products in original packaging can be returned within 30 days of delivery for a full refund. Damaged or defective items get free replacements or refunds—no questions asked.​

06
How do I track my order?​

A tracking link will be sent to your email once your order ships. You can also track it via your CarSuppliesPro account under "My Orders" or contact our customer service team.​

07
Are your products genuine and high quality?​

Yes. We source only genuine, high-quality automotive products from trusted manufacturers worldwide. All products undergo strict quality control before reaching our customers.​

08
Do you offer installation services?​

We provide detailed installation guides and video tutorials for most products. For complex installations, we recommend consulting with a professional mechanic. We can help you find certified installers in your area.​

09
What payment methods do you accept?​

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are secured with SSL encryption for your safety.​

10
Do you ship internationally?​

Yes! We ship to over 50 countries worldwide. International shipping times and costs vary by location. You can calculate shipping costs during checkout. Some products may have shipping restrictions.​

11
Do you have a loyalty or rewards program?​

Yes. Our rewards program gives points for every purchase (1 point = $1 spent). 100 points = $10 off your next order, plus exclusive early access to new products and special promotions.​

12
What if my order is lost or damaged in transit?​

If your order is marked "delivered" but not received, or arrives damaged, contact us within 3 days. We'll investigate and send a replacement or issue a full refund at no cost to you.